Privacy Policy

Who we are

3Sixty is a sky lounge restaurant and bar on the 26th floor of Hadrian's Tower, 27 Rutherford Street, Newcastle upon Tyne, NE1 5BJ. We are the data controller for the personal data you provide to us.

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How to contact us

You can contact us about this privacy policy or any request concerning your personal data by email at enquiries@3sixtynewcastle.com, by phone on 0191 933 8591, or by post at 27 Rutherford Street, Newcastle upon Tyne, NE1 5BJ.

The contact address for all data protection matters is enquiries@3sixtynewcastle.com.

What personal data we collect

Through our booking forms, we may collect your name, email address, phone number, the date and time of your booking, the number of guests, and any dietary or access requirements you tell us about.

Through our enquiry forms, we may collect your name, email address, phone number, the type of occasion, your preferred date, the approximate number of guests, and any message you provide.

Through the website generally, we may collect technical data such as your IP address, browser type, and the pages you visit, using cookies and analytics.

Why we collect it and the lawful basis

We process your personal data for the following purposes:

To take and manage your booking or enquiry. The lawful basis is our legitimate interest in operating our restaurant business and responding to customer requests.

To communicate with you about your booking or enquiry. The lawful basis is the performance of a contract, or steps taken at your request before a contract is entered into.

To improve and monitor the website. The lawful basis is our legitimate interest in understanding how the website is used and improving it.

Who we share your data with

Our booking provider is DesignMyNight. When you make a booking through our website, your booking data is processed by DesignMyNight as a data processor on our behalf. We may also share your data with service providers who help us operate the business, such as email and analytics providers. We do not sell your personal data.

How long we keep it

We keep your booking and enquiry data for as long as is necessary to provide the service you have requested, and for a reasonable period afterwards to respond to any follow-up queries. We do not keep personal data for longer than is necessary.

Your rights under UK GDPR

You have the following rights regarding your personal data:

• The right of access to your personal data.
• The right to rectification of inaccurate data.
• The right to erasure of your personal data.
• The right to restriction of processing.
• The right to data portability.
• The right to object to processing.

To exercise any of these rights, contact us at enquiries@3sixtynewcastle.com.

Cookies and analytics

Our website uses cookies to understand how visitors use the site and to improve the experience. You can control or disable cookies through your browser settings. We may use analytics tools to collect anonymous usage data. Where personal data is collected through analytics, it is processed on the basis of our legitimate interest in improving the website.

How to complain

If you have a concern about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk.

We would encourage you to contact us first at enquiries@3sixtynewcastle.com so we can address your concern directly.